Cicini Support
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FAQ library questions
30 answers found
What is Cicini?
Cicini is a scheduling and operations platform that helps organizations manage bookings, staff schedules, payments, and client relationships in one connected system.
Who is Cicini for?
Cicini serves service-based organizations — including fitness studios, salons, professional services firms, and enterprise teams — where scheduling is central to operations.
How long does setup take?
Most teams are up and running in under 15 minutes. Basic setup involves creating your account, adding services, and configuring availability. More complex configurations (multiple staff, integrations, automation) may take longer.
Is there a free trial?
Yes. You can start a 30-day paid-plan trial to explore the platform and test it with real bookings. A card is required. The Free plan needs no card.
Do I need a demo to get started?
No. You can start a free trial and explore on your own. Demos are available if you'd prefer a guided walkthrough or have specific questions about your use case.
What happens after the trial ends?
If you want to continue, you choose a plan that fits your needs. If you're not ready, your data stays available so you can pick up later. You won't be charged automatically.
Do I need technical skills to set up Cicini?
No. Cicini is designed for non-technical users. Setup is guided, and most configuration happens through straightforward settings — not code.
Can I import data from another system?
Data import options depend on your current system and what you're migrating. Contact us if you have specific migration questions.
How do I add team members?
Team members are added through your account settings. You can set permissions, assign services, and configure individual availability for each person.
Who owns my data?
You do. Your data belongs to you, and Cicini provides tools to access and export your information.
Is my data secure?
Yes. Cicini uses encryption for data in transit and at rest, role-based access controls, and secure infrastructure. For more detail, see our security documentation at /trust/security.
Where is data stored?
Cicini runs on modern cloud infrastructure with data centers designed for security and reliability.
Do I need a credit card to start?
No. You can start using Cicini completely free with no credit card required. The free plan includes core booking features, email reminders, and basic calendar management.
Can I cancel anytime?
Yes. You can cancel your subscription at any time with no penalties or fees. Your account will remain active until the end of your billing period.
Do you support SMS reminders?
Yes. SMS reminders are available via Twilio integration. You can send automated appointment reminders, confirmations, and follow-ups via SMS to keep your clients engaged.
Will it work on my website?
Yes. You can share your booking link anywhere: on your website as a link or button, by email, or on social media. No technical knowledge required.
Is Cicini right for my industry?
Cicini is designed for any organization that needs scheduling and automation. Whether you run a wellness studio, fitness center, coaching practice, education service, or corporate team—Cicini adapts to your workflow and industry needs.
Can I try before I pay?
Our Free plan lets you test the platform with no time limit and no card. Paid plans come with a 30-day trial and require a card.
Related pages: Pricing
Can I change plans anytime?
Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount. When downgrading, your account will be credited for the unused time.
Related pages: Pricing
What happens when I reach my limits?
We'll send you email notifications as you approach your plan limits. You can either upgrade your plan or wait until the next billing cycle. Bookings won't be affected if you temporarily exceed limits.
Related pages: Pricing
What happens if I cancel?
You can cancel anytime. Your account will remain active until the end of your billing period. You can export all your data before canceling, and we will keep your data for 30 days after cancellation.
Related pages: Pricing
Do you offer nonprofit discounts?
Yes! Registered nonprofits and educational institutions receive 25% off all paid plans. Contact our sales team with your nonprofit documentation to apply.
Related pages: Pricing
What's included in HIPAA compliance?
A HIPAA Business Associate Agreement (BAA) and compliance tier are on our Enterprise roadmap — not available on Free, Starter, or Professional plans today. Contact us via /demo if you need regulated workflows.
Related pages: Pricing
Do unused SMS credits roll over?
SMS credits reset each month and do not roll over. However, Enterprise plans can purchase additional SMS credit bundles that roll over for 90 days.
Related pages: Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover) and ACH transfers for annual plans. All payments are processed securely through Stripe.
Related pages: Pricing
How quickly will I receive a response?
Most inquiries receive a response within 24 business hours. Complex or technical questions may take slightly longer, but we'll always follow up.
Related pages: Contact
Do you offer support for existing customers?
Yes. Existing customers can contact us for product support, account questions, or technical assistance. Support requests are prioritized based on plan and issue type.
Related pages: Contact
Is there a sales team, or am I talking directly to the product team?
You'll be speaking with people who know the product well. Our goal is to provide clear, accurate answers — not sales pressure.
Related pages: Contact
Do I need a developer to use Cicini?
Not at all. Cicini is built for non-technical users with an intuitive interface. However, developers can extend it via API if needed.
Is there API access available?
Professional and Enterprise plans include API keys and outbound webhooks (with plan limits on Pro). Use them from Dashboard → Settings → Integrations. Public developer docs and a broader REST surface are still maturing — contact us if you need Enterprise-scale integration help.
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