Question 1

What is Cicini?

Accepted Answer

Cicini is a scheduling and operations platform that helps organizations manage bookings, staff schedules, payments, and client relationships in one connected system.

Question 2

Who is Cicini for?

Accepted Answer

Cicini serves service-based organizations — including fitness studios, salons, professional services firms, and enterprise teams — where scheduling is central to operations.

Question 3

How long does setup take?

Accepted Answer

Most teams are up and running in under 15 minutes. Basic setup involves creating your account, adding services, and configuring availability. More complex configurations (multiple staff, integrations, automation) may take longer.

Question 4

Is there a free trial?

Accepted Answer

Yes. You can start a free trial to explore the platform and test it with real bookings. No credit card required.

Question 5

Do I need a demo to get started?

Accepted Answer

No. You can start a free trial and explore on your own. Demos are available if you'd prefer a guided walkthrough or have specific questions about your use case.

Question 6

What happens after the trial ends?

Accepted Answer

If you want to continue, you choose a plan that fits your needs. If you're not ready, your data stays available so you can pick up later. You won't be charged automatically.

Question 7

Do I need technical skills to set up Cicini?

Accepted Answer

No. Cicini is designed for non-technical users. Setup is guided, and most configuration happens through straightforward settings — not code.

Question 8

Can I import data from another system?

Accepted Answer

Data import options depend on your current system and what you're migrating. Contact us if you have specific migration questions.

Question 9

How do I add team members?

Accepted Answer

Team members are added through your account settings. You can set permissions, assign services, and configure individual availability for each person.

Question 10

Who owns my data?

Accepted Answer

You do. Your data belongs to you, and Cicini provides tools to access and export your information.

Question 11

Is my data secure?

Accepted Answer

Yes. Cicini uses encryption for data in transit and at rest, role-based access controls, and secure infrastructure. For more detail, see our security documentation at /trust/security.

Question 12

Where is data stored?

Accepted Answer

Cicini runs on modern cloud infrastructure with data centers designed for security and reliability.

Question 13

Do I need a credit card to start?

Accepted Answer

No. You can start using Cicini completely free with no credit card required. The free plan includes core booking features, email reminders, and basic calendar management.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time with no penalties or fees. Your account will remain active until the end of your billing period.

Question 15

Do you support SMS reminders?

Accepted Answer

Yes. SMS reminders are available via Twilio integration. You can send automated appointment reminders, confirmations, and follow-ups via SMS to keep your clients engaged.

Question 16

Will it work on my website?

Accepted Answer

Yes. You can use your booking link anywhere, embed it on your website, add it as a button, or share it via QR code, email, or social media. No technical knowledge required.

Question 17

Is Cicini right for my industry?

Accepted Answer

Cicini is designed for any organization that needs scheduling and automation. Whether you run a wellness studio, fitness center, coaching practice, education service, or corporate team—Cicini adapts to your workflow and industry needs.

Question 18

Can I try before I pay?

Accepted Answer

Our Free plan lets you test the platform with no time limit. All paid plans come with a 14-day free trial, no credit card required.

Question 19

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount. When downgrading, your account will be credited for the unused time.

Question 20

What happens when I reach my limits?

Accepted Answer

We'll send you email notifications as you approach your plan limits. You can either upgrade your plan or wait until the next billing cycle. Bookings won't be affected if you temporarily exceed limits.

Question 21

What happens if I cancel?

Accepted Answer

You can cancel anytime. Your account will remain active until the end of your billing period. You can export all your data before canceling, and we will keep your data for 30 days after cancellation.

Question 22

Do you offer nonprofit discounts?

Accepted Answer

Yes! Registered nonprofits and educational institutions receive 25% off all paid plans. Contact our sales team with your nonprofit documentation to apply.

Question 23

What's included in HIPAA compliance?

Accepted Answer

Our Enterprise plan includes HIPAA-compliant infrastructure, Business Associate Agreement (BAA), encrypted data storage, audit logs, and secure messaging. Perfect for healthcare providers.

Question 24

Do unused SMS credits roll over?

Accepted Answer

SMS credits reset each month and do not roll over. However, Enterprise plans can purchase additional SMS credit bundles that roll over for 90 days.

Question 25

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, Discover) and ACH transfers for annual plans. All payments are processed securely through Stripe.

Question 26

How quickly will I receive a response?

Accepted Answer

Most inquiries receive a response within 24 business hours. Complex or technical questions may take slightly longer, but we'll always follow up.

Question 27

Do you offer support for existing customers?

Accepted Answer

Yes. Existing customers can contact us for product support, account questions, or technical assistance. Support requests are prioritized based on plan and issue type.

Question 28

Is there a sales team, or am I talking directly to the product team?

Accepted Answer

You'll be speaking with people who know the product well. Our goal is to provide clear, accurate answers — not sales pressure.

Question 29

Do I need a developer to use Cicini?

Accepted Answer

Not at all. Cicini is built for non-technical users with an intuitive interface. However, developers can extend it via API if needed.

Question 30

Is there API access available?

Accepted Answer

Yes, our Enterprise plan includes secure API access with documentation on webhooks, appointment creation, and data retrieval.

Frequently Asked Questions

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Frequently Asked Questions

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