Frequently Asked Questions

Cicini is a scheduling and operations platform that helps organizations manage bookings, staff schedules, payments, and client relationships in one connected system.

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Cicini serves service-based organizations — including fitness studios, salons, professional services firms, and enterprise teams — where scheduling is central to operations.

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Most teams are up and running in under 15 minutes. Basic setup involves creating your account, adding services, and configuring availability. More complex configurations (multiple staff, integrations, automation) may take longer.

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Yes. You can start a free trial to explore the platform and test it with real bookings. No credit card required.

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No. You can start a free trial and explore on your own. Demos are available if you'd prefer a guided walkthrough or have specific questions about your use case.

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If you want to continue, you choose a plan that fits your needs. If you're not ready, your data stays available so you can pick up later. You won't be charged automatically.

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No. Cicini is designed for non-technical users. Setup is guided, and most configuration happens through straightforward settings — not code.

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Data import options depend on your current system and what you're migrating. Contact us if you have specific migration questions.

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Team members are added through your account settings. You can set permissions, assign services, and configure individual availability for each person.

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You do. Your data belongs to you, and Cicini provides tools to access and export your information.

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Yes. Cicini uses encryption for data in transit and at rest, role-based access controls, and secure infrastructure. For more detail, see our security documentation at /trust/security.

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Cicini runs on modern cloud infrastructure with data centers designed for security and reliability.

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No. You can start using Cicini completely free with no credit card required. The free plan includes core booking features, email reminders, and basic calendar management.

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Yes. You can cancel your subscription at any time with no penalties or fees. Your account will remain active until the end of your billing period.

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Yes. SMS reminders are available via Twilio integration. You can send automated appointment reminders, confirmations, and follow-ups via SMS to keep your clients engaged.

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Yes. You can use your booking link anywhere, embed it on your website, add it as a button, or share it via QR code, email, or social media. No technical knowledge required.

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Cicini is designed for any organization that needs scheduling and automation. Whether you run a wellness studio, fitness center, coaching practice, education service, or corporate team—Cicini adapts to your workflow and industry needs.

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Our Free plan lets you test the platform with no time limit. All paid plans come with a 14-day free trial, no credit card required.

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Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount. When downgrading, your account will be credited for the unused time.

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We'll send you email notifications as you approach your plan limits. You can either upgrade your plan or wait until the next billing cycle. Bookings won't be affected if you temporarily exceed limits.

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You can cancel anytime. Your account will remain active until the end of your billing period. You can export all your data before canceling, and we will keep your data for 30 days after cancellation.

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Yes! Registered nonprofits and educational institutions receive 25% off all paid plans. Contact our sales team with your nonprofit documentation to apply.

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A HIPAA Business Associate Agreement (BAA) and compliance tier are on our Enterprise roadmap — not available on Free, Starter, or Professional plans today. Contact us via /demo if you need regulated workflows.

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SMS credits reset each month and do not roll over. However, Enterprise plans can purchase additional SMS credit bundles that roll over for 90 days.

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We accept all major credit cards (Visa, Mastercard, Amex, Discover) and ACH transfers for annual plans. All payments are processed securely through Stripe.

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Most inquiries receive a response within 24 business hours. Complex or technical questions may take slightly longer, but we'll always follow up.

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Yes. Existing customers can contact us for product support, account questions, or technical assistance. Support requests are prioritized based on plan and issue type.

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You'll be speaking with people who know the product well. Our goal is to provide clear, accurate answers — not sales pressure.

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Not at all. Cicini is built for non-technical users with an intuitive interface. However, developers can extend it via API if needed.

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Professional and Enterprise plans include API keys and outbound webhooks (with plan limits on Pro). Use them from Dashboard → Settings → Integrations. Public developer docs and a broader REST surface are still maturing — contact us if you need Enterprise-scale integration help.

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