Terms of Service

1. Introduction

Welcome to Cicini (“we,” “our,” or “the Platform”). Cicini provides a multi-tenant scheduling, booking, and operational management platform for organizations (“Organizations,” “you,” or “your”) and their authorized users.

By accessing or using the Platform, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Platform.

2. Eligibility and Accounts

You must be legally capable of entering into a binding agreement to use Cicini. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Organizations are responsible for ensuring that their staff and authorized users comply with these Terms.

3. Acceptable Use

You agree not to:

• Use the Platform for unlawful, fraudulent, or abusive purposes.
• Attempt to bypass usage limits, security controls, or access restrictions.
• Interfere with or disrupt the Platform or its infrastructure.
• Upload or transmit malicious code.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Usage Limits and Allowances

Cicini plans may include limits on features such as:

• Number of customers or users
• Number of notifications (e.g., SMS or email)
• API or system usage

Usage is measured internally by Cicini using platform telemetry. Usage data is used to:

• Enforce plan limits
• Display usage information to Organizations
• Protect system integrity and performance

If you approach or exceed your plan limits, Cicini may:

• Notify you
• Restrict certain features
• Require an upgrade to continue usage

5. Third-Party Services

Cicini integrates with third-party service providers for infrastructure and functionality, including but not limited to:

• Messaging and email delivery
• Cloud hosting and storage
• Authentication and security
• Payment processing (including Stripe Connect for client payments)

Your use of these features may be subject to the terms and policies of those third-party providers. Cicini is not responsible for the availability or performance of third-party services. Client payments and Connect obligations are detailed in Section 6.

6. Client Payments, Stripe Connect & Organization Obligations

Applies when your organization enables online client payments via Stripe Connect. Commercial platform language only—not legal advice; Stripe Connected Account terms also apply.

6.1 Roles

• Cicini is the software platform; your SaaS subscription is billed separately.
• Your organization is the merchant for services sold to end customers; client payments route to your Stripe Connect connected account.
• Cicini is not the seller of your professional services.

6.2 KYC / identity verification

Online collection and payouts require Stripe-hosted Connect onboarding, which typically includes identity and business verification (KYC/KYB) and bank details. This is required by Stripe and financial rules. You authorize Cicini to create a connected-account mapping and redirect you to Stripe. Full bank numbers are not stored in Cicini.

6.3 Your responsibilities

• Accurate Stripe identity/business information
• No restricted/prohibited businesses or products under Stripe or law
• Service delivery, refunds policy, and end-customer support for your services
• Chargebacks, disputes, and card-network compliance for your transactions
• No PHI in Stripe metadata or payment descriptors
• Timely remediation when Stripe or Cicini requests more information

6.4 Fees

Stripe processing/Connect fees apply. Cicini may take an application fee where configured. Subscription fees are separate.

6.5 Losses, indemnification & recovery

You are responsible for chargebacks, refunds, fraud, and negative balances on your Connect activity. You indemnify Cicini against related claims, fines, fees, reserves, and costs. You authorize recovery of amounts you owe by offset, invoice, payment method on file, suspension of Connect/client-payment features, suspension of Platform access, and collection—where permitted by law. Termination does not erase amounts owed.

6.6 Risk actions

Cicini or Stripe may limit charges or payouts for risk or compliance. We will notify you when practicable and may require remediation before restoring access.

6.7 Acceptance

Enabling Connect, completing onboarding, or accepting client payments reaffirms this Section 6. If you disagree, do not enable client payments. Full public terms: cicini.com/legal/terms.

7. Audit, Security, and Monitoring

To maintain security, compliance, and operational integrity, Cicini records certain audit and security events, including:

• Authentication and access activity
• Administrative actions
• Usage of platform features
• Security-related events

These records are used for:

• Fraud prevention
• Security monitoring
• Compliance audits
• System diagnostics

Cicini does not monitor message content or customer data beyond what is necessary to provide the service.

8. Data Ownership

Organizations retain ownership of their data. Cicini processes data only to provide the Platform and related services.

Organizations are responsible for ensuring that their use of the Platform complies with applicable privacy, healthcare, and data protection laws.

9. Suspension and Termination

We may suspend or terminate access to the Platform if:

• These Terms are violated (including Section 6)
• Usage poses a security, payment, or operational risk
• Required payments are overdue (including Connect-related amounts you owe)

Upon termination, access to the Platform will be revoked in accordance with applicable laws and retention policies.

10. Disclaimers

The Platform is provided “as is” and “as available.” Cicini does not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, Cicini disclaims all warranties, express or implied.

11. Limitation of Liability

To the maximum extent permitted by law, Cicini shall not be liable for indirect, incidental, special, or consequential damages, including loss of data or business interruption, or losses arising from your client payment or Connect activity except where liability cannot be excluded by law. Section 6 recovery rights for amounts you owe remain.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

13. Contact

For questions regarding these Terms, contact: