Automation

Appointment reminder software that reduces no-shows

Send automated appointment reminders and confirmations by email on every plan, with SMS on paid plans via Cicini's platform sender — so your team focuses on service, not repetitive admin tasks.

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What automation does

Automation handles the communication and workflow tasks that would otherwise require manual effort. When someone books, they get a confirmation instantly. Before their appointment, reminders go out. If something changes, everyone who needs to know gets notified.

You set the rules once. The system handles the rest — consistently, every time.

The problems it solves

No-shows cost service businesses 5–10% of revenue. Manual reminders are inconsistent — someone forgets to call, the text goes out too late, or the client never got a confirmation in the first place.

Automation eliminates human error from the communication chain:

Booking confirmations go out instantly — email on every plan, SMS on paid plans via Cicini's platform sender (not your own Twilio account yet)
Reminders fire 24 hours and 1 hour before appointments (customizable)
Follow-ups request reviews or prompt rebooking after the visit
Cancellations can trigger reminder workflows today; waitlist management is on the roadmap

What automated reminders cover today

Configure reminders once and they run for every booking. This is reminder automation — not a visual multi-step workflow builder.

Included today:

Email confirmations at booking on every plan; SMS reminders on paid plans with monthly quotas (Starter 100 / Pro 300)
Reminder timing around 24h and 2h before the appointment (plan defaults)
Waitlist notifications when slots open (on the roadmap)
No-show follow-ups and review-request campaigns (on the roadmap)

A Zapier-style multi-step workflow builder is not available. Reminders stay simple so they stay reliable.

Who it's for

Any business that sends reminders manually — or worse, doesn't send them at all. Clinics, salons, fitness studios, tutoring centers, and professional services firms all see immediate ROI from automated reminders.

How it connects with Cicini

Automation is triggered by booking events — when a client books through the online booking system, the workflow starts. It uses staff scheduling data to personalize messages with the provider name and location, connects to payments to send receipts, and feeds client profiles to track communication history. Automated reminders are part of every Cicini plan and price, and clinics and salons that schedule with the clinic scheduling software see fewer no-shows from day one.

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Built for consistency

Every client gets the same reliable communication. Every reminder goes out on time. Automation runs 24/7 on Cicini's infrastructure with delivery tracking and retry logic for failed messages.

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Frequently asked questions

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Clear answers about booking, clinic workflows, pricing, and getting started with Cicini.

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How do automated appointment reminders reduce no-shows?

Reminders give clients a timely nudge before their visit. Cicini sends automated email reminders on every plan and SMS reminders on paid plans. Consistent reminders beat manual phone calls — though we do not guarantee a specific no-show reduction rate.

Are SMS reminders included?

Email reminders are included on all plans, including Free. SMS reminders are available on paid plans (Starter and Professional). Delivery uses our platform messaging setup.

What workflows are automated today?

Booking confirmations and scheduled email reminders run automatically via cron jobs. Post-appointment follow-ups, waitlist backfill, and advanced workflow branching are on the roadmap.

Can Cicini notify clients when a waitlist slot opens?

Waitlist management and auto-fill notifications are on the roadmap. Today, use reminders and manual rebooking prompts. We will update this page when waitlists ship.

Can I customize reminder timing?

Email reminder scheduling is configurable per organization. Finer per-service SMS templates and multi-step sequences are expanding over time.

Stop doing what software can do for you

Set up automation and give your team back the hours spent on manual confirmations, reminders, and notifications.

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