Switch to Cicini

Move from Acuity Scheduling to Cicini

Export appointments and clients from Acuity as CSV files.

Who this is for

Solo providers and small teams moving from Acuity Scheduling.

What moves, and what does not

What moves

Clients. An email is optional: a name, an email or a phone number is enough.
Future appointments, brought in as confirmed. Past appointments are skipped unless you choose to keep them as history.

Acuity Scheduling does not give you a file for team members or services. To bring those over, prepare a CSV yourself in our spreadsheet format.

What does not move

Stored payment methods stay with your own Stripe, Square or PayPal account.
Packages, memberships and gift card balances. Cicini does not import them.
Reviews, loyalty points and product stock.
Anything stored as a PDF, photo or attachment.

Step 1: export your data from Acuity Scheduling

These are short steps in our own words. Acuity Scheduling changes its menus from time to time, so follow its own article if something looks different.

Step 1: For appointments, go to Reports, then Import/Export, and export appointments.
Not confirmed by us: check the provider’s article.
Screenshot placeholder: Acuity appointment export
Step 2: For clients, open Clients, then Import/export, and export the client list.
Not confirmed by us: check the provider’s article.

Some steps are not confirmed

Acuity’s article blocked our check, so these steps come from the vendor’s own menu names in our research. Confirm them in the article.

Official help from Acuity Scheduling

Acuity: exporting appointments and clients(opens in a new tab)We could not open this page automatically, so we have not confirmed it.

Links checked 2026-10-12. Acuity Scheduling is a trademark of its owner and is not affiliated with Cicini.

Step 2: import into Cicini

Open Import & Export in your Cicini dashboard and choose your current provider.
Upload the file you exported. Cicini reads CSV files; if your provider gives you Excel, open it and save it as CSV first.
Check the column mapping. The provider preset fills it in, and you can change any column.
Review duplicates. For each match choose merge, skip or create new, or apply one choice to all.
Preview and validate. Fix or skip any row with a problem; a CSV of the problem rows is available.
Confirm. Nothing is sent to your clients: an import sends no emails, texts or reminders. You can undo the whole import for 30 days.

The Cicini Import & Export page with a list of providers on the left and the export steps for the selected provider on the right. — Choose your provider in Import & Export to see its export steps.

Step 4 of the Cicini import wizard, Review duplicates, showing each file row beside the existing client it matches, with merge, skip and create choices. — Step 4: for each possible duplicate choose merge, skip or create new.

Step 6 of the Cicini import wizard, Confirm, with totals per file, a note that the import is silent, and an Import button. — Step 6: confirm the totals. Nothing is sent to your clients.

Silent, reversible and free to try

Silent import

An import is silent. Cicini sends no email or text to any imported client, and reminders for imported appointments stay off until you turn them on.

30-day undo

You can undo a whole import for 30 days. Records the import created are removed, merged records are put back, and anything you have used since is kept and listed.

Assisted import is free during launch. If you would rather not do it yourself, ask our team. Contact support.

Questions about moving from Acuity Scheduling

Will my clients get an email or text when I import them?

No. Imports are silent: Cicini sends no messages to imported clients, and reminders for imported appointments are off until you switch them on.

Can I undo an import?

Yes, for 30 days. Open Import & Export, then History, and choose Undo. Created records are removed, merged records are restored, and anything used since is kept and listed.

What does an import cost?

Importing is available on every plan, including Free. Assisted import, where our team helps with the file, is free during launch.

Do my clients need an email address?

No. A client needs a name, an email or a phone number. Marketing consent is never assumed: it is off unless your file has an explicit opt-in column.

Ready to move?

Create a free account, then open Import & Export and choose Acuity Scheduling.