Switch to Cicini

Move from Mindbody to Cicini

Bring the client and appointment files from Mindbody’s Subscriber Data Export into Cicini.

Who this is for

Studios and wellness businesses moving from Mindbody.

What moves, and what does not

What moves

Clients. An email is optional: a name, an email or a phone number is enough.
Future appointments, brought in as confirmed. Past appointments are skipped unless you choose to keep them as history.

Mindbody does not give you a file for team members or services. To bring those over, prepare a CSV yourself in our spreadsheet format.

What does not move

Classes, memberships and contracts have no Cicini equivalent.
Saved cards. Card details cannot be exported from one payment processor and loaded into another by us. Clients add a card again on their first booking.
Packages, memberships and gift card balances. Cicini does not import them.
Reviews, loyalty points and product stock.
Anything stored as a PDF, photo or attachment.

Clinic data

Cicini imports names, contact details, date of birth and appointment times with service names. Notes are off by default for health organisations, but that is a default, not a block: if you map a free-text column and switch notes on, its contents are saved. Do not map or upload clinical content (charts, treatment notes, medical alerts, intake answers or consent forms). Your clinic remains responsible for the health information it holds.

Before you upload, delete any notes, health, intake or clinical columns from the files. An unmapped column is still stored while the import is open.

Cicini does not keep your uploaded file as a file. While an import is in progress it keeps the cells of every column in the file, including columns you do not map. They are cleared when you confirm the import, except rows that failed, which are kept for up to 7 days so you can fix them. An import you never finish is closed and its rows deleted after 7 days. Remove clinical columns before you upload, because an unmapped column is still stored while the import is open.

Step 1: export your data from Mindbody

These are short steps in our own words. Mindbody changes its menus from time to time, so follow its own article if something looks different.

Step 1: Request the Subscriber Data Export from Mindbody. It is a paid export, requested when you close an account, and needs an identity check.
Not confirmed by us: check the provider’s article.
Step 2: Download the files from the link Mindbody sends. The link expires, so download them promptly.
Not confirmed by us: check the provider’s article.
Step 3: Upload the client contacts file and the appointments file to Cicini.
Not confirmed by us: check the provider’s article.

Some steps are not confirmed

Mindbody’s article did not load for us, so none of these steps were checked. Read the article and contact Mindbody for the current process.

Official help from Mindbody

Mindbody: Subscriber Data Export(opens in a new tab)

Links checked 2026-10-12. Mindbody is a trademark of its owner and is not affiliated with Cicini.

Step 2: import into Cicini

Open Import & Export in your Cicini dashboard and choose your current provider.
Upload the file you exported. Cicini reads CSV files; if your provider gives you Excel, open it and save it as CSV first.
Check the column mapping. The provider preset fills it in, and you can change any column.
Review duplicates. For each match choose merge, skip or create new, or apply one choice to all.
Preview and validate. Fix or skip any row with a problem; a CSV of the problem rows is available.
Confirm. Nothing is sent to your clients: an import sends no emails, texts or reminders. You can undo the whole import for 30 days.

The Cicini Import & Export page with a list of providers on the left and the export steps for the selected provider on the right. — Choose your provider in Import & Export to see its export steps.

Step 4 of the Cicini import wizard, Review duplicates, showing each file row beside the existing client it matches, with merge, skip and create choices. — Step 4: for each possible duplicate choose merge, skip or create new.

Step 6 of the Cicini import wizard, Confirm, with totals per file, a note that the import is silent, and an Import button. — Step 6: confirm the totals. Nothing is sent to your clients.

Silent, reversible and free to try

Silent import

An import is silent. Cicini sends no email or text to any imported client, and reminders for imported appointments stay off until you turn them on.

30-day undo

You can undo a whole import for 30 days. Records the import created are removed, merged records are put back, and anything you have used since is kept and listed.

Assisted import is free during launch. If you would rather not do it yourself, ask our team. Contact support.

Questions about moving from Mindbody

Will my clients get an email or text when I import them?

No. Imports are silent: Cicini sends no messages to imported clients, and reminders for imported appointments are off until you switch them on.

Can I undo an import?

Yes, for 30 days. Open Import & Export, then History, and choose Undo. Created records are removed, merged records are restored, and anything used since is kept and listed.

What does an import cost?

Importing is available on every plan, including Free. Assisted import, where our team helps with the file, is free during launch.

Do my clients need an email address?

No. A client needs a name, an email or a phone number. Marketing consent is never assumed: it is off unless your file has an explicit opt-in column.

Ready to move?

Create a free account, then open Import & Export and choose Mindbody.